Shipping Policy
At HavenBeam, every order is carefully prepared and packaged to ensure a smooth and timely delivery.
Below you’ll find everything you need to know about how and when your order will arrive.
1. Order Processing
All orders are processed within 24–48 hours after payment is confirmed (excluding weekends and holidays).
Once your order is processed, you’ll receive an email confirmation with your tracking information as soon as it ships.
2. Shipping Timeframes
Average delivery time after dispatch is 5–9 business days, depending on your location and local carrier performance.
| Region | Estimated Delivery Time |
|---|---|
| United States | 5–9 business days |
| Canada | 6–10 business days |
| United Kingdom & EU | 6–10 business days |
| Australia & New Zealand | 6–10 business days |
| Other International Locations | 8–14 business days |
Please note: Delivery times are estimates and may vary slightly during peak seasons or due to carrier delays.
3. Tracking Your Order
Once your order ships, you’ll receive an email containing a tracking link so you can follow your package’s journey in real time.
If your tracking number doesn’t show updates immediately, don’t worry — it can take up to 24–72 hours for tracking information to appear after dispatch.
4. Shipping Fees
We offer free standard shipping on most orders.
Any applicable shipping fees (for expedited or special delivery options) will be shown at checkout before you complete your purchase.
5. Delayed or Lost Packages
If your order hasn’t arrived within the expected timeframe, please contact us at support@havenbeam.store.
We’ll investigate promptly and, if confirmed lost in transit, we’ll send a replacement at no cost or issue a full refund — whichever you prefer.
6. Incorrect Address Information
Please double-check your shipping address before placing your order.
We can’t be held responsible for deliveries made to incorrect or incomplete addresses provided at checkout.
7. Customs & Import Fees (International Orders)
For international deliveries, import duties, taxes, or customs fees may be applied by your local authorities.
These charges are not included in your order total and are the responsibility of the customer.
8. Support
If you have any questions about your order or need help tracking it, our support team is here for you.
Email us anytime at support@havenbeam.store — we’ll get back to you within 24–48 hours.
Our Promise
We know how exciting it is to create your perfect atmosphere.
That’s why we work hard to ensure your HavenBeam arrives quickly, safely, and ready to transform your space.